We undertake the repair of modern and vintage professional studio equipment including
microphones, outboard and small consoles as follows:

Boffin Island Fees and terms

Boffin Island Repair Rates

Outboard
Initial assessment charge £30.00 ex VAT
Repair charge £75 ex VAT/hour plus parts
All outboard & microphone repairs carry a three-month warranty for work carried out.
Microphones
Initial assessment charge £30 ex VAT
Repair charge £85 ex VAT/hour plus parts
All outboard & microphone repairs carry a three-month warranty for work carried out.

Please note: There will be a minimum charge equivalent to 1 hour (£75 or £85 for tube equipment and microphones). All prices exclude UK VAT. If you are in within the EU (but outside the UK) and are VAT registered, there would be no VAT charge.

Please contact us if you have any questions regarding the fees and charges.

Equipment we DO NOT SERVICE

  • Hi Fi and Semi Pro recording equipment such as Mackie, Behringer etc
  • Musical instruments and stage fx boxes
  • Front line & back line amplification & speakers
  • Digital multi-track & stereo recording / playback devices
  • Computers & DAW including peripheral devices
  • Synthesisers and keyboards

Lead Time

We are regularly “snowed under” with work and parts can take time to deliver, so lead times of third party repairs can creep up 3 to 4 weeks but in this event, we will do our best to keep the client advised of progress.

Please Note

Some equipment is problematical due to unavailability of spares, lack of schematics or labour intensive disassembly that precludes a cost effective solution. Badly serviced, bogus, bodged and/or imported equipment bought via the internet can not merely prove difficult to service or convert to UK operation but can actually prove dangerous, with faulty power supplies or deficient earths, so ensure you always buy from a reputable supplier or at worst get a sound money back warranty when taking a punt online. We therefore reserve the right to decline the service of some equipment.

 

FJ Technical Services Terms & Conditions

1. All work must be booked in on our online booking form detailing faults. This is necessary to enable us to schedule and keep track of your repair. We cannot accept items without a job number so, please ensure you have one prior to sending your item to us.

2. We advise customers sending us items that have memory or data storage functions to back these up beforehand as we accept no liability if these are lost.

3. Work will be charged at £75 per hour or £85 per hour for tube equipment and microphones, plus cost if parts, plus VAT.

4. There will be a minimum charge equivalent to 1 hour (£75 or £85 for tube equipment and microphones).

5. We will provide an estimate beyond this first hour, if applicable, which requires customer approval before further work can commence.

6. Estimates are only valid if in writing and are approximate; by the nature of the work additional faults may become apparent once the initial faults have been rectified. Should the estimate need to be revised the customer will be consulted before additional work and costs are incurred.

7. Any completion times are an estimate. Availability of parts and additional faults may lead to delays beyond our control. We will keep customers apprised where progress may be delayed.

8. We will not undertake work in excess of a previously agreed price without customer permission.

9. Repairs carry a three month warranty from notification of completion but are limited to the work done. If further faults develop during the warranty period these will not be covered. Please bear in mind that used equipment, like a used car, may be prone to faults and repairs are specific. We can, if required, overhaul equipment but this is more time consuming and expensive.

10. The warranty starts from the day the customer is notified that the work is complete, not the day of first use so, please make sure you collect promptly and test the item upon receipt.

11. We must be notified immediately if any further work is required under the warranty. As long as we are notified within the warranty period the warranty will be valid even if the item is returned outside the period.

12. Our warranty is transferable if you sell your item but, we ask that the original customer who commissioned the repair contact us in the first instance, should an issue arise with the repair within the warranty period.

13. Our warranty will be void if the item is opened or inspected by anyone other than ourselves, without our prior written consent.

14. In the event that the customer cannot collect their item in person, shipping can be arranged at the customer’s risk. We will ensure the item is securely packaged for transit but it is the customer’s responsibility to ensure their item is insured during transit. We accept no liability for damage to items in transit.

15. Customers will be notified when items are ready for collection or shipment. Items will only be released when repair costs have been paid in full.

16. If goods are not collected within 30 days of this notification, we reserve the right to charge storage at £20 per week.

17. If goods are not collected and repairs paid for within 6 Months of notification, we reserve the right to sell these goods to recover the costs of repairs and storage. Any residual balance over and above these costs will be forwarded to the prior owner.

18. Any repairs undertaken are on the basis that you have read and agree to these conditions.

19. These terms and conditions are subject to change without notice