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Support Home An introduction to the Boffins Warranty repairs 3rd party repairs on site repairs

Support Home

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As a professional, you know the value of top quality technical support.

 

You rely upon your recording equipment as essential tools of your trade. As with any complex piece of electronics,
however, occasional breakdowns occur, no matter how carefully you treat your gear.
You need it fixed, and fast. Your current session may well depend upon it. Indeed, your livelihood may depend upon it.

From the outset, Funky Junk has invested in the best technical support available. Anywhere. While other pro-audio suppliers loudly boast ‘lifetime technical support’ or ‘expert after sales support’ but in reality offer the most basic manufacturer’s warranty, we set the standards by which all other dealers should be measured.

Servicing an EMI console

Our in-house service department, Boffin Island, is home to five of the most experienced audio technicians in the industry supported by the best test equipment money can buy and a massive inventory of mainstream and rare spare parts.

Boffin Island workshop

Rolls-Royce service such as this doesn’t come cheap. Indeed, we invest in the region of £20,000 each and every month in this high-octane support. Despite this, however, our prices for new and used equipment are generally recognised as the most competitive in Europe. How? Quite simply, we have the largest professional client base of any pro audio dealer in the industry – customers who appreciate the value of the unique level of service we offer.

 

Unlike other suppliers, for us service support isn’t a luxury.
It’s essential – the heart of any good business.

 

First and foremost, our service department exists to offer after-sales support for our customers. All the used equipment we sell is thoroughly serviced, irrespective of cost, and supplied complete with service records. Increasingly, though, we are finding that quality control on new equipment leaves much to be desired, with the result that an alarming
percentage exhibits faults straight out of the box or shortly after sale.

While customer of other resellers must endure a frustrating and lengthy wait while their faulty gear is returned to the manufacturer (often in the US), we offer fast repair or replacement, usually within a day of receipt. Indeed, we are often asked by other dealers and distributors to fix their warranty faults.

Increasingly, we are asked to service gear not initially purchased from us. Whether vintage Neve eq’s, Fairchild compressors, Neumann tube mics or vintage and modern consoles, outboard and microphones, more and more professionals are using Boffin Island to service or repair their treasured equipment. After all, what’s the point of owning equipment that fails to deliver?

Funky Junk's warehouse

The cost of bringing it back to factory spec is often a fraction of the purchase price. Ask for a quote – you may be pleasantly surprised.

So next time you’re about to buy an expensive piece of new or used equipment, ask your supplier a few simple questions...

 

  • What happens if the gear has or develops a fault?
  • What kind of warranty does the gear carry, and is this just the manufacturer’s warranty, or it supported by an in-house service department?
  • How many full time service engineers does the dealer employ?
  • What kind of test equipment is in their workshop (if they even have a workshop)?
  • What spares do they carry?

If you ask these questions, you’ll discover why Funky Junk are the supplier of choice for the majority of professional studios, musicians, producers and engineers throughout the UK, Europe and beyond.

Funky Junk has over 20 years experience of building, installing and equipping professional studios. If you’re planning a project get in touch for a chat.

Online Forms

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We have to online forms for booking in equipment to make the whole process a lot easier.

Please use the WARRANTY FORM for any warranty repairs of equipment that you have bought from us depending on terms of sale.
(NEW EQUIPMENT - as stated by the manufacturer. / USED EQUIPMENT - 3 month warranty).

For all other repairs please use the 3RD PARTY REPAIRS FORM. In this page are details about the equipment we do or do not fix, if you have an item that we do not fix you might find someone that can in our PUNK PAGES - TECH DIRECTORY. In our Blag - Resources section.

By using the forms it enables us to have all the details about the repair and we are able to process the job a lot quicker than usual.


The Boffin Island Team

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Steve Culnane   

Steve started his career at the BBC in 1974 before moving to the recording industry and becoming involved in building or maintaining legendary studios such as Air Lyndhurst, Air Monseratt, Westside, Wessex and many more. In the 1990's he took a sideways step into education, setting up and supervising the prestigious recording technology course at City Of Westminster College before returning to the coalface as head tech at Funky Junk/Boffin Island.

There can be few more experienced studio techs in the world. In particular, Steve can proffer unrivalled advice to anyone contemplating building or installing a professional studio. As opposed to the dozens of self-proclaimed ‘'studio consultants' littering the modern industry, Steve has been there and done it many times at the highest level. Indeed, he even has the t-shirts. Unfortunately, he can't remember which pub he left them in.

Dave Way

It is highly probably that nine out of this week's top ten albums were recorded with at least one microphone serviced, overhauled or rebuilt by Dave Way.
After a degree in electronics and several years working alongside legendary tech, Neil Perry, in Bath, Dave joined Funky in the mid 1990's as our vintage tech and has been loving repairing mics, Neve modules and desks and tube equipment ever since.

Without question the most experienced mic techs in the UK (and amongst the top few specialists in Europe) Dave keeps a cupboard full of rare and valuable spares, including over fifty vintage mic capsules and a shelf full of tubes, including VF14's and AC701s.
Dave's list of mic clients reads like a who's who of the music industry and ranges from leading studios to top producers and musicians.

Mattia Sartori

We discovered Matt in a cupboard at Mayfair studios (a sign on the door read ‘'service department') and took pity.
Two years later, Mattia has developed into one of the most thorough and conscientious young audio service engineers in the country.

Although largely responsible for mainstream repairs, Matt also undertakes custom modifications to enhance the performance of certain pieces of equipment. Fluent in Italian and with excellent Spanish, Mattia has become an indispensable fixture in Boffin Island.
Something of a Protools expert.

Adam Pope

A recent recruit, Adam joined Boffin Island after ten years as the main tech at FX rentals, where he was responsible for servicing a wide range of outboard and analogue and digital machines. A highly skilled and experienced engineer, with detailed knowledge of Radar and Protools

Bob Stewart

Familiar to many as head tech at Townhouse Studios, Bob has particular responsibility for servicing and refurbishing SSL consoles. His wide-ranging knowledge of outboard and monitors allows us to offer an even better service to our growing client base of professional clients.


Regular freelances

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Chris Notton

Chris started life at Decca in the 1960s before moving to Abbey Road in the 1970s. An expert with analogue Ampex, Studer and Otari tape machines, he formed his own company in the 1980s specialising in servicing tape machines.

Although responsible for our analogue tape machines, Chris brings decades of experience to bear in renovating power amps, consoles and vintage outboard. Truly a legend in the UK audio industry and the only tech I know who still makes tea in the pot rather than a cup.

Lincoln Fong

Lincoln was staff engineer at the Cocteau Twin's September Sound Studios before being recruited by Pete Townsend as head engineer for his Eel Pie studios. Although he continues to take care of Pete's equipment, he chose to go freelance last year, since when we’ve booked all his available free time.

Lincoln's attention to detail and skills are increasingly focused on making custom racks for Funky Junk, in particular a range of Focusrite ISA 110 and Calrec eq racks that are gobbled up by discerning customers as quickly as he can make them.
A valuable adjunct to our team.